Admissions
Medication non-adherence is the UK’s biggest public health issue
Causing more hospitalisations
(and readmissions)
Contact us today

The only way to be sure the right medication is taken in the right dosage, on time, every time, is to see it happen.

Two-way Calls

With over 25 years’ experience, we have developed medication support systems that allow two-way communication with patients at home, and our secure, remotely-lockable medicine cabinet ensures dangerous drugs are kept safe.

On time every time

Our service is based on trained pharmacy technicians contacting patients at home every time their medication is due, every day of the year, providing continuity of care that’s second to none.

Treating the Causes

We are the only company that treats the causes, not the effects, of non-adherence.
Our Healthcare Support Package contains everything you need.
Most importantly, we keep your loved ones safe and well.

Our average medication adherence is 97% compared with the national average of just 55%.

Our Medication Support Services

Designed to ensure service users and patients take the correct medication at the right time, in the right dose, our service is staffed by pharmacists and registered pharmacy technicians who interact with the service users, through our two-way video, MediHub.

Are you a healthcare professional interested in referring patients to our service?

Our solution ensures that patients take their medication correctly: the right medication, in the right dose, at the right time. Improving patient outcomes and resulting in fewer hospitalisations, fewer readmissions, and less wastage.

Visit our dedicated PAMAN website for more information on how we help Local Authorities and NHS providers improve medication adherence for patients in their care.

Paman logo
Visit paman.co.uk

Medication Support at Home, helping individuals and their families

Cost-effective care from friendly pharmacy professionals.

We know how difficult it can be to manage medicines every day, as well as having to stay on top of repeat prescriptions each month.

Our Medication Support at Home service offers affordable professional support in the comfort of your home. Up to eight virtual calls a day works out at around 15% of the cost of using a carer.

Visit our dedicated website for families and personal carers looking for support for their loved-ones.

Visit medicationsupportathome.co.uk

Remlok – our Remotely Operated Medicine Cabinet

Enabling patients to self-medicate safely and live independently.

Developed for patients who forget that they have taken their medicines at their normal administration time and take further tablets between doses and may be at risk of over-medication. Or patients who would otherwise need a carer to provide access to medications.

Paman logo
Visit paman.co.uk/remlok

Technology to support independent living

Allowing those who wish to live with dignity and security within their own homes to do so.

For carers and the people they care for, we specialise in providing access to technology and products that can increase safety, independence and allow your loved ones to enjoy life the way they want to.

Worried about your loved-one having seizures during the night? Our Epilepsy Anti-Suffocation Pillow can put an end to your worries.

Visit our dedicated webshop for our Epilepsy Anti-Suffocation Pillow and more.

Visit telmenow.com

Refer a patient to the PAMAN Medication Support service

Patient Referral

The PAMAN system

The PAMAN system is our award-winning medication monitoring system, using two-way video to connect our pharmacy technicians to patients as they take their medicines.

  • Monitoring

    PAMAN Monitors check that patients are taking their medication at the correct time, with the correct dose, at the correct location on the body.

  • Recording

    The Monitors record the administration of the medicine – time, day, date and, for injections, patches, or creams, location on the body. They also record patient feedback.

  • Advising and Support

    The Monitors will offer advise when asked or when appropriate to open a dialogue. All advice ‘sessions’ content and duration are recorded.

  • Feedback

    The Monitors will either respond to the patient initiating discussion on medication side-effects, or will, on the request of a clinician, ask the patient for feedback on any side-effects of the medication.

  • Managing Issues

    Troubleshooting medication issues as they arise is key to ensuring the service level is maintained at the highest possible level.

  • Recording KPI Data

    The measurement of key performance activity is important in being able to quantify service outcomes.

  • Monitoring patient progress

    Being able to review and comment on patient progress is based on observational recording of activity.

  • Completing Patient Reports

    The report prepared for each patient provides evidence of the number of parameters that are monitored to ensure successful patient outcomes.

Results

Delivering trust and innovation to healthcare

Knowsley Council Savings

£
0
Savings made over 4 years with 100 patients.

Knowsley Council, which has been operating the PAMAN service for the past four years, made net savings of more than £1.6m providing the service for 100 patients.

Source: David Tyrrell, head of assistive technology, Knowsley Borough council 2024

Liverpool Council Savings

£
0
Savings made in 1 year with 100 patients

Liverpool City Council made savings of more than £400,000 in just one year, based on 100 patients.

Source: A Williams, Liverpool City Council, adult social care department 2022

Improvement in Adherence

Baseline 30%
with PAMAN Medication Support 97%

In both cases, the figures obtained by the PAMAN team show adherence levels rose from around 30 per cent to more than 97 per cent, resulting in fewer hospitalisations, fewer readmissions, and less wastage.

Our Healthcare Support Packages

Take advantage of our special introductory price for our Healthcare Support Package, so you can see for yourself the difference it makes.

3 months

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£ 395 monthly
  • All Premium Package Features
  • Consultations with Pharmacists
  • IoT-Based Health Monitoring
  • High-level Customer Support
  • Custom System Integrations

6 months

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£ 375 monthly
  • All Premium Package Features
  • Consultations with Pharmacists
  • IoT-Based Health Monitoring
  • High-level Customer Support
  • Custom System Integrations

12 months

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£ 350 monthly
  • All Premium Package Features
  • Consultations with Pharmacists
  • IoT-Based Health Monitoring
  • High-level Customer Support
  • Custom System Integrations
Our Industry Awards

Contact Us

We would be delighted to talk to you about how we can help support your loved ones, so call us to arrange a meeting or demonstration.

  • 0161 974 7190

    Call us to speak to a member of our team. We are always happy to help.

  • Email us

    Email us for general queries, including marketing and partnership opportunities.

PAMAN, Medication Support at Home, and Eyezon Clinica and are trading styles of Medication Support Limited, registered in England and Wales with Company No. 11292493.

Alternatively, please leave your name, phone number, and email address and we’ll be in touch.

We look forward to hearing from you.